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Online Purchase Terms and Conditions of Use


1. Acceptance of Terms

This site («site») is owned and operated by TOSSHIN CO., LTD as On-line Auto Parts Store («we», «us»). These terms and conditions apply to your use of this site. In particular, by signing up as a registered user, or making any purchase on this site, you («you») agree to the following terms and our privacy policy. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: «Client», «You» and «Your» refers to you, the person accessing this website and accepting the Company’s terms and conditions. «The Company», «Ourselves», «We» and «Us», refers to TOSSHIN Co., Ltd. «Party», «Parties», or «Us», refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to laws applicable in the country this website is accessed from. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Registering on the Site, you agree to:

  • comply with this agreement; and
  • comply with our privacy policy and any other user policy we publish on the Site from time to time; and
  • use the Site in good faith.
  • warrant that the information you have supplied to us is correct and current, and that you are over 18 years of age.
  • not scrape information from the Site for commercial purposes without our written consent.

2. Product Information

2.1 Accuracy

We endeavor to ensure that Product descriptions and specifications on the Site are accurate. However, Product descriptions and specifications on the site are based on information provided by manufacturers and suppliers, and we do not guarantee that the Site is accurate or free from errors or omissions. We reserve the right to make any necessary corrections.

2.2 Availability

a) Products are generally noted on the Site as *being available, *having limited availability or *being out of stock.

b) Availability of parts is subject to confirmation by our suppliers and not all items displayed on this website may still be available for purchase. TOSSHIN CO.,LTD, via our affiliate suppliers reserves the right to discontinue production of any item displayed on this website, at any time, without prior notice. If your Order contains a Product is not available for immediate dispatch, we will cancelling your Order, or deleting that Product from the Order.

 2.3 Images

We display some images of the Products on the Site, some of which have been provided by manufacturers or suppliers. These images are for illustrative purposes only and do not form part of the description of the Product. The images are not of the actual unit of Product that will be dispatched to you. There may be minor differences in packaging on some Products. Please be aware that colors appear differently on different monitors.

2.4 Pricing

You acknowledge that despite our reasonable precautions and price updates, prices for the Products listed are subject to change by the manufacturer without notice.

3. Purchases

3.1 Setting up a registered user account

a) To be able to purchase spare parts in our online store, you must register and provide your user profile on our Site. This procedure can be done at any time and free of charge. Becoming a registered user means that you accept the present Condition of Use, so you can access complete functionality on the Site, such as storing your contact details, and details of multiple vehicles, to make it faster to find and purchase parts.

b) By registering as a user, you:

  • agree to keep your Site login ID and password confidential and secure, and not disclose it to anyone;
  • warrant that the data in your Profile:

* is true and submitted in good faith; * is your own and not that of another person or business;

  • if registering on behalf of a company, you represent and warrant that you are authorized to bind that company to these terms;


c) You can manage your account preferences on the Site at any time and free of charge.

d) If you subscribe to our mailing list, we may send you information and special offers from our store and affiliates. You can unsubscribe at any time and free of charge.

3.2. Items to order

a) You acknowledge your complete responsibility for the proper selection of spare parts to order.

b) We strongly recommend you before placing the Order to check Parts Numbers of the spare parts and applicability to your vehicle with certified specialists.

c) Laws and regulations differ in various jurisdictions, and we do not warrant that any Product is legal for use in your jurisdiction, or safe for use with your vehicle. You are responsible for ensuring that your use of the Product is appropriate and compatible with your vehicle or other equipment, and complies with all applicable laws and regulations in your jurisdiction.

3.3. Orders and Payments

a) Your order is accepted by us when we process your payment, which results in a binding contract between you and us.

b) Payment is made right on our web-site at the moment the Order Status changed to "Available, waiting for Payment" or "Waiting for shipment's payment".

c) Once the order is accepted by us, you will receive e-mails, confirming that each Product in your Order has been paid for and dispatched

d) Payment methods are displayed on our Site.

3.4. Cancelling an order

a) You can cancel the Order before your payment while the current Status of Order is "Stock verification" or "Available, waiting for Payment". To cancel an order you must cancel it on our website by Delete link.

b) You cannot cancel orders, once we receive your payment and Order Status changed as "Purchased, awaiting for warehouse receipt" or “Waiting for shipment's payment" or "Awaiting shipment" or "Shipped".

3.5. Delivery

a) All Products are dispatched from our warehouse and sent via delivery services displayed on our Web site. As soon as order is prepared and dispatched, we provide you the tracking number to check the delivery status of the package.

b) Orders being delivered to some countries may be subject to customs regulations or additional taxes such as import duty. We strongly recommend you to check local laws carefully before ordering as you may be liable for additional costs or delays.


c) We will endeavor to dispatch all Orders within the period indicated on each Order Dispatch in*** field. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery or mis-delivery caused by factors outside of our control.

d) Usually one order is to be sent in one shipment. In case you have a need to combine all orders or split into several shipments, you have to get our agreement and prior arrangement.

e) Delivery services may not be able to deliver to some locations, and some Products are limited in delivery. In this case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

f) If a Product is returned to us marked 'Return to Sender' because you have supplied us with an incorrect address, or you have failed to collect the Product in a timely manner after being provided with a delivery slip, we will contact you to arrange for redelivery and we may require payment of applicable freight costs before attempting redelivery. If you refuse the package, you will be responsible for the original delivery charges and be charged the fee to ship the package back to us as well as any duties charged to us.

3.6. Returns, Exchange and Refund policy

a) We accept returns of Product within 14 days from the day you received the Product. The day of receipt is  indicated on the website of the delivery service.

b) You can claim return and a Product to us if it’s faulty, not of acceptable quality or unsafe.

c) If you return an item to us due to anything under clause 3.6.(b), you may choose between an exchange or refund.

d) To request an exchange or refund, email us at

e) We reserve our right to refuse your request if:

  • the Product has been thrown away, destroyed, lost, or damaged through no fault of ours;
  • the Product has been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions;
  • the Product has been involved in any accident or damage caused by an incorrect attempt at modification or repair;
  • the Product has been dealt with or used contrary to our or the manufacturer’s instructions for the Product;
  • in cases of initially incorrectly defined applicability and incorrectly selected parts numbers
  • the Product has been fitted improperly of by not authorized personnel.

f) We reserve our right to ask you for any legal proofs of the cause to claim, such as photos, certificates of the Product faulty from an authorized service center.

3.7. Loss or damage in transit

a) You should check the Product carefully for damage before signing the delivery docket. Once you have accepted delivery of the Product as being undamaged, you may not be able to make a claim for loss or damage in transit.

b) To make a claim for loss or damage in transit you must email us at as soon as you become aware that the Product may have been damaged or lost in transit. You will be asked to provide evidence of the damage (eg photos). We will ask our courier to investigate any lost items, and their records are prima facie evidence of delivery status.

c) You authorize us to complete any forms or take any action necessary for lodging a claim with the relevant courier or insurance company to make a claim for compensation for loss or damage in transit.

d) Once we have verified that the Product has been lost or damaged in transit, we may at our sole discretion:

  • send you a replacement Product, at our cost; or
  • refund you for the price you paid for the Product.

e) We strongly recommend You to use Insurance option in case if Your parcel damaged or partly missing during delivery. You can choose this option at step placing the Order.

f) You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. We will not accept any claim for loss or damage in transit where the Product has been damaged by your own actions in opening the Product.


4. Support

If for any reason you are unable to operate on the Site successfully, have questions or need consultations, please contact our managers at


If you have any questions or suggestions, please fill in the feedback form and our managers will get back to you soon.